tag:status.rev.io,2005:/historyRev.io, LLC Status - Incident History2024-03-29T01:22:40-04:00Rev.io, LLCtag:status.rev.io,2005:Incident/203878752024-04-16T21:00:00-04:002024-03-28T08:56:07-04:00Scheduled Maintenance 4/16/24 9 pm to 11 pm EST<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>16</var>, <var data-var='time'>21:00</var> - <var data-var='time'>23:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>08:56</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled Maintenance 4/16 from 9 pm to 11 pm EST. Service could be degraded during this time.</p>tag:status.rev.io,2005:Incident/201343012024-03-19T23:00:56-04:002024-03-19T23:00:56-04:00Scheduled Maintenance 3/19/24 9PM to 11PM<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:06</var> EST</small><br><strong>Scheduled</strong> - On March 19, 2024, Rev.IO will be updating a configuration server. This update will require an estimated downtime of 2-5 minutes between 9:00 PM and 11:00 PM EDT.</p>tag:status.rev.io,2005:Incident/202204792024-03-12T06:00:56-04:002024-03-12T06:00:56-04:00Rev.io March 2024 Release<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>21:20</var> EDT</small><br><strong>Scheduled</strong> - Rev.io will be releasing our March updates on Tuesday 3/12 at 5:30am Eastern Time. There should be little to no felt impact during this time. Please reach out to Client Success at care@rev.io with any questions or concerns.</p>tag:status.rev.io,2005:Incident/197252102024-02-20T22:00:57-05:002024-02-20T22:00:57-05:00Rev.io Scheduled TLS Maintenance - Feb 20th, 2024<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:31</var> EST</small><br><strong>Scheduled</strong> - On February 20, 2024, Rev.IO will require TLS 1.2 or higher for all direct database connections. Any applications or libraries that directly connect to your client database instance will need to support TLS 1.2 or greater.<br /> <br />Who is impacted:<br />Clients that have VPN connectivity to directly access their database instance. Connection string similar to revmiprod[n].azure.rev.io.<br /> <br />Rev.io will provide a test endpoint that has TLS 1.2 enforcement enabled.</p>tag:status.rev.io,2005:Incident/199793492024-02-13T18:45:08-05:002024-02-13T18:45:08-05:00Rev.io Release 2024.2.0<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>18:45</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>18:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>18:04</var> EST</small><br><strong>Scheduled</strong> - Rev.io will be releasing our February updates this evening at 6:30pm Eastern Time. There should be little to no felt impact during this time. Please reach out to Client Success at care@rev.io with any questions or concerns.</p>tag:status.rev.io,2005:Incident/198572612024-02-02T12:49:54-05:002024-02-02T12:49:54-05:00CSI Taxation Engine Outage<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>12:49</var> EST</small><br><strong>Resolved</strong> - We have seen stable connections with CSI since their outage was resolved. As of this time we don't have any insight into the reason for the outage that the CSI tax engine experienced from 1/27-1/30. For this reason we ask that any questions be directed to CSI until a root cause is provided. Once a root cause is provided to rev.io we may ask that you take precautionary actions if the root cause warrants such a response.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:11</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:11</var> EST</small><br><strong>Update</strong> - We are monitoring the results of the fix from CSI, and at this time taxes are flowing again. We highly recommend all clients who use CSI to run test transactions and validate taxes are correct via your team and/or tax compliance partner.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>21:44</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented by CSI and they have provided the following guidance:<br /><br />Incident status: Monitoring<br />Our Tax Rating APIs are now online using the same endpoints you currently have. We had to change the IP addresses of the systems, so it may take some time for the DNS to propagate throughout the world. If you would like the new IP address of the endpoint, please contact me at dcazel@sybellius.net. Thank you for your patience.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Update</strong> - We are still waiting for CSI to resolve the outage, please refer to their status page for the most up to date information. For any clients who use CSI and also bill on the 1st of the month, we are offering to disable billing automation until the CSI outage is resolved. Reach out to Client Success with any questions or needs and thanks for your continued patience.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:24</var> EST</small><br><strong>Update</strong> - At this time, CSI is still down. They have provided the following update, pasted below. <br /><br />"Update - Still working to bring up the tax calc APIs at a minimum level for tax rating. Have faced several complications in this regard."</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>20:49</var> EST</small><br><strong>Update</strong> - We received the following update from CSI:<br /><br />Update - We are in QC process and are continuing to make progress on providing tax rating capabilities through our APIs. Currently, it appears we will have functionality restored later tonight. Will provide another update as we get closer. Thank you for your patience.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:52</var> EST</small><br><strong>Update</strong> - We have spoken with CSI, and they are hopeful to have the outage resolved this evening. Our hope is for taxes to be flowing by the end of business today, but if not it should resume tomorrow morning. CSI is doing everything they can to restore service soon and are thankful for the patience from our clients. As soon as more info is available, it will be updated and distributed here.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>13:27</var> EST</small><br><strong>Update</strong> - At this time we are still waiting on CSI to resolve their outage. We have not gotten a firm timeline from their team, and are hoping for resolution. Orders, charges, and bills will still be affected for any client using CSI until the outage is resolved. <br /><br />Please refer to CSI's status page as well as ours for any updates as they become available. <br /><br />https://compliancesolutionsinc.statuspage.io/incidents/xbwrsmypkfnt</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>12:41</var> EST</small><br><strong>Update</strong> - CSI's team is continuing to work on the issues from their side, and will provide another update this afternoon. Thank you for your patience as we wait for CSI to resolve their outage.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>11:16</var> EST</small><br><strong>Identified</strong> - CSI has identified the issue and is working to resolve it. We hope to have service restored by their team in the next 2 hours. As soon as we hear more information we will pass it along. CSI has created a status page as well, located here: <br /><br />https://compliancesolutionsinc.statuspage.io/</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Update</strong> - We are continuing to wait for guidance from the CSI and an estimated time for resolution. As soon as more information is received, we will update this thread.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>08:26</var> EST</small><br><strong>Investigating</strong> - We are currently receiving reports that clients who use CSI as their tax engine are not producing taxes on products or bills currently. CSI appears to be having an outage upstream from our platform. We have reached out to the CSI team for guidance and assistance. At this time, clients using CSI will be unable to run bills or create taxes until CSI has resolved the issue. We'll monitor closely and hope the CSI team is able to fix it quickly. Reach out to Client Success with any questions.</p>tag:status.rev.io,2005:Incident/197438852024-01-18T06:00:52-05:002024-01-18T06:00:52-05:00Rev.io Scheduled Release - 2024.1.0<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>05:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>17:14</var> EST</small><br><strong>Scheduled</strong> - Rev.io will be releasing our January updates on Thursday, January 18th at 5:30am ET. There should be little to no felt impact during this time. Please reach out to Client Success with any questions or concerns.</p>tag:status.rev.io,2005:Incident/194050882023-12-12T06:00:36-05:002023-12-12T06:00:36-05:00Rev.io Scheduled Release - 2023.12.0<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>05:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:28</var> EST</small><br><strong>Scheduled</strong> - Rev.io will be pushing our scheduled December release on Tuesday, December 12th at 5:30am ET. Thank you for your attention as we continue to optimize and improve the platform. Reach out to Client Success with any questions or issues.</p>tag:status.rev.io,2005:Incident/191110252023-11-14T22:01:20-05:002023-11-14T22:01:20-05:00Rev.io Scheduled Monthly Maintenance - 11/14/23<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>22:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>21:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>15:42</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled monthly maintenance during this time. You may see small performance delays in areas of the system as work is completed. Thanks for your attention as we continue to improve the platform.</p>tag:status.rev.io,2005:Incident/190399242023-11-07T06:00:29-05:002023-11-07T06:00:29-05:00Rev.io Scheduled Release 2023.11.0<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>05:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>18:31</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>18:28</var> EST</small><br><strong>Scheduled</strong> - Rev.io is undergoing scheduled maintenance for Release 2023.11.0 on Tuesday, November 7th. Release is expected by conclude at 6:00 am EST.</p>tag:status.rev.io,2005:Incident/187713642023-10-13T06:00:24-04:002023-10-13T06:00:24-04:00Rev.io Scheduled Release 2023.10.00 (minor update)<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>18:49</var> EDT</small><br><strong>Scheduled</strong> - Rev.io is undergoing scheduled maintenance for Release 2023.10.00. You may experience intermittent slowness or unavailability. Release is expected by conclude at 6:00 am EST.</p>tag:status.rev.io,2005:Incident/187353112023-10-10T06:00:27-04:002023-10-10T06:00:27-04:00Rev.io Scheduled Release - 2023.10.10<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:37</var> EDT</small><br><strong>Scheduled</strong> - We will be deploying our scheduled development release tomorrow, October 10th, 2023 at 5:30am ET. You may experience brief moments of connectivity issues around while changes are deployed, all changes will be finished by 6am ET. Thanks for your notice while we continue to improve the platform.</p>tag:status.rev.io,2005:Incident/185695102023-09-22T05:45:59-04:002023-09-22T05:45:59-04:00Rev.io Scheduled Maintenance - 9/22/23<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>05:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:26</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. No impact to the existing code will be pushed, but a hotfix is needed to correct an isolated development item. You may see a 1-2 minutes of connectivity unavailability at 5:30am ET.</p>tag:status.rev.io,2005:Incident/185385722023-09-19T05:45:15-04:002023-09-19T05:45:15-04:00Rev.io Scheduled Maintenance - 9/19/23<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>05:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>05:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>16:01</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing a minor scheduled maintenance window during this time to resolve a certificate issue related to Rev.io Analytics. There may be a few minutes of intermittent connectivity loss at 5:30am ET. Thanks for your attention as we continue to improve and optimize the platform. Please reach out to Client Success with any questions or concerns.</p>tag:status.rev.io,2005:Incident/184728012023-09-12T22:01:02-04:002023-09-12T22:01:02-04:00Monthly Scheduled Maintenance Window<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>15:52</var> EDT</small><br><strong>Scheduled</strong> - Rev.io will be conducting our regularly scheduled monthly maintenance on Tuesday, September 12th, starting at 9pm Eastern Time. During this maintenance window, some users may encounter a brief period of interruption to connectivity, not expected to last more than 10 minutes.</p>tag:status.rev.io,2005:Incident/184353992023-09-12T06:01:17-04:002023-09-12T06:01:17-04:00Rev.io Scheduled Release - 2023.9.0<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>06:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>05:31</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>Scheduled</strong> - Rev.io is undergoing scheduled maintenance for Release 2023.9.0 on Tuesday September 12th. You may experience intermittent slowness or unavailability. Release is expected by conclude at 6:00 am EST.</p>tag:status.rev.io,2005:Incident/184085282023-09-07T06:00:22-04:002023-09-07T06:00:22-04:00Rev.io Scheduled Maintenance - 9/7/23<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:36</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at 5:30am ET on Thursday, September 7th. During this time there may be a few minutes of unavailability.</p>tag:status.rev.io,2005:Incident/182212022023-08-22T21:30:23-04:002023-08-22T21:30:23-04:00Rev.io Scheduled Maintenance - 8/22/23<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>21:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>09:21</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing a brief maintenance event this evening at 9pm ET. We expect there to be 1-2 minutes of connectivity interruption during this time. Thank you for your attention and understanding as we continue to make improvements to the Rev.io platform.</p>tag:status.rev.io,2005:Incident/181880102023-08-19T06:00:28-04:002023-08-19T06:00:28-04:00Rev.io Scheduled Release 2023.8.1<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>05:32</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>16:23</var> EDT</small><br><strong>Scheduled</strong> - Rev.io is undergoing scheduled maintenance for Release 2023.8.1. You may experience intermittent slowness or unavailability. Release is expected by conclude at 6:00 am EST.</p>tag:status.rev.io,2005:Incident/181450632023-08-15T06:00:34-04:002023-08-15T06:00:34-04:00Rev.io Scheduled Release 2023.8.0<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>15:55</var> EDT</small><br><strong>Scheduled</strong> - Rev.io is undergoing scheduled maintenance for Release 2023.8.0 on Tuesday August 15.. You may experience intermittent slowness or unavailability. Release is expected by conclude at 6:00 am EST.</p>tag:status.rev.io,2005:Incident/180762052023-08-07T14:46:49-04:002023-08-07T14:46:49-04:00Rev.io Service Issues<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>14:46</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved, and our team will continue digging into the root cause. Reach out to Client Success with any questions and thank you for your patience.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>13:21</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and services are coming up slowly. We're continuing to monitor closely for lingering issues. Please reach out to Client Success with any questions or concerns.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>12:22</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate reports of billing queues and POP3 service issues from a segment of clients. Our team is working diligently to resolve it and hope to have more information available soon.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports from a small number of clients, regarding automation issues from the weekend and this morning. Our team is working to resolve this as soon as possible. Please reach out to the Client Success team with any questions or concerns. Thank you for your support and partnership, this page will be updated as information becomes available.</p>tag:status.rev.io,2005:Incident/180207042023-08-07T11:43:47-04:002023-08-07T11:43:47-04:00Intermittent Display Issue - Create Bills<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>11:43</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. We will release the corrected code during a deployment window tomorrow morning. In the meantime - please refresh your Create Bills Queue page to see the banner properly once you hit "Process" bills. For any questions or concerns, please reach out to the Client Success team.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where the "Bills Processing" banner is not immediately appearing when clients process the Create Bills Queue. This is limited to an issue with the banner only, all bills are still running properly in the background. As soon as we have corrected the banner, we'll update this status page. For any questions, please reach out to the Client Success team.</p>tag:status.rev.io,2005:Incident/180352062023-08-03T06:00:22-04:002023-08-03T06:00:22-04:00Rev.io Scheduled Maintenance - 8/3/23<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:53</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>16:53</var> EDT</small><br><strong>Scheduled</strong> - A software update is scheduled for Thursday morning You may experience intermittent slowness or unavailability for a 30 minute period during the update. This update will be another item to address a display issue while creating bills that occurred earlier this week. We apologize again for the late notification on this maintenance to ensure accurate reporting for bill creation.</p>tag:status.rev.io,2005:Incident/180254102023-08-02T06:00:31-04:002023-08-02T06:00:32-04:00Scheduled Maintenance for Wednesday, August 2nd<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>18:51</var> EDT</small><br><strong>Scheduled</strong> - A software update is scheduled for Wednesday morning You may experience intermittent slowness or unavailability for a 30 minute period during the update. The update will address a display issue while creating bills. While this is short notice we want to ensure we are reporting accurate information during bill creation.</p>tag:status.rev.io,2005:Incident/178356812023-08-01T09:57:22-04:002023-08-01T09:57:22-04:00Intermittent 500 Errors Occurring<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>09:57</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>12:18</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating a small number of 500 errors reported this morning. Our engineering team is digging into the root cause, and hope to have it resolved quickly. Please reach out to Client Success with any questions.</p>