Investigating authentication errors in Rev.io PSA

Incident Report for Rev.io, LLC

Resolved

This incident has been resolved. The authentication errors were caused by an expired credential, which has been renewed. We have validated that sign-in to Rev.io PSA is functioning normally. We apologize for the disruption.
Posted Jun 05, 2026 - 12:33 EDT

Identified

We have identified the cause of the authentication errors as an issue with an authentication token rotation process, impacting a small subset of users signing in to Rev.io PSA. Our team is implementing a fix and we will share another update shortly.
Posted Jun 05, 2026 - 09:26 EDT

Investigating

We are currently investigating a subset of authentication errors affecting Rev.io PSA. Some users may experience intermittent errors when signing in. We are actively investigating and will provide updates as more information becomes available.
Posted Jun 05, 2026 - 08:53 EDT
This incident affected: Applications (PSA Web).
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