Monitoring - We're aware of degraded service at two upstream providers, Microsoft and Twilio, that support email and text messaging in Rev.io. Microsoft has acknowledged an outage affecting Exchange Online and related Microsoft 365 services, which can delay email notifications. Twilio is reporting delayed and failed SMS delivery on some networks. You may see delays or failures in email and text notifications while this is active. The Rev.io platform itself is operating normally. Our team is monitoring both vendors and tracking their progress toward resolution, and we'll update this page as the situation changes.
Nov 12, 2026 - 14:09 EST
Nov 12, 2026 - 14:09 EST
Applications
Under Maintenance
Rev.io Web
Operational
PSA Module
Under Maintenance
BillCenter.net Web
Operational
AgentClick Web
Operational
REST API
Operational
SOAP API
Operational
Developer Documentation (developers.rev.io)
Operational
Client Data Clusters
Operational
Client Data Cluster A01
Operational
Client Data Cluster A02
Operational
Client Data Cluster A03
Operational
Client Data Cluster A04
Operational
Client Data Cluster A05
Operational
Client Data Cluster A06
Operational
Client Data Cluster A07
Operational
Client Data Cluster A08
Operational
Client Data Cluster A09
Operational
Client Data Cluster P01
Operational
Client Data Cluster P02
Operational
Processes
Degraded Performance
File Transfer
Operational
Usage Rating
Operational
Email Queue
Degraded Performance
Rev.io Customer Profile
Operational
Recurring Billing
Operational
Third-party Dependencies
Operational
AWS s3-us-east-2
Operational
Dyn, Inc. Primary Zone Propagation
Operational
SendGrid SMTP
Operational
SendGrid Event Webhook
Operational
SendGrid API v3
Operational
Twilio SMS
Operational
Third-party Integrations
Operational
Avalara Avalara CloudConnect
Operational
Avalara Tax Calculation Service
Operational
SureTax API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance: Access & Permissions Service Update Sep 14, 2026 06:00-09:00 EDT
On Monday, September 14, we're replacing the service that manages user access and permissions in Rev.io. This resolves the main cause of the 403 and access errors some customers have run into over the past few weeks. There's nothing you need to do to prepare. Our team will be monitoring the rollout closely from start to finish. We'll keep this notice updated as the rollout progresses. If you notice anything unusual during the update window, just click the “Help & Support” button in Rev.io and we'll jump on it.
Posted on Sep 10, 2026 - 14:30 EDT
Posted on Sep 10, 2026 - 14:30 EDT