Rev.io, LLC
All Systems Operational
Applications Operational
90 days ago
99.98 % uptime
Today
Rev.io Web Operational
90 days ago
99.92 % uptime
Today
BillCenter.net Web Operational
90 days ago
100.0 % uptime
Today
SOAP API ? Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
AgentClick Web Operational
90 days ago
100.0 % uptime
Today
OAuth Identity API Operational
90 days ago
100.0 % uptime
Today
Developer Documentation (developers.rev.io) Operational
Client Data Clusters Operational
90 days ago
99.99 % uptime
Today
Client Data Cluster A01 Operational
90 days ago
99.99 % uptime
Today
Client Data Cluster A02 Operational
90 days ago
100.0 % uptime
Today
Client Data Cluster A03 Operational
90 days ago
100.0 % uptime
Today
Client Data Cluster A04 Operational
90 days ago
100.0 % uptime
Today
Client Data Cluster A05 Operational
90 days ago
100.0 % uptime
Today
Client Data Cluster A06 Operational
90 days ago
100.0 % uptime
Today
Client Data Cluster A07 Operational
90 days ago
100.0 % uptime
Today
Client Data Cluster A08 Operational
90 days ago
100.0 % uptime
Today
Client Data Cluster A09 Operational
90 days ago
100.0 % uptime
Today
Client Data Cluster P01 Operational
90 days ago
100.0 % uptime
Today
Client Data Cluster P02 Operational
90 days ago
100.0 % uptime
Today
Processes Operational
90 days ago
100.0 % uptime
Today
File Transfer Operational
90 days ago
100.0 % uptime
Today
Usage Rating Operational
90 days ago
100.0 % uptime
Today
Email Queue Operational
90 days ago
100.0 % uptime
Today
Rev.io Customer Profile Operational
90 days ago
100.0 % uptime
Today
Recurring Billing Operational
90 days ago
100.0 % uptime
Today
Third-party Dependencies Operational
AWS s3-us-east-2 Operational
Dyn, Inc. Primary Zone Propagation Operational
SendGrid SMTP Operational
SendGrid Event Webhook Operational
Third-party Integrations Operational
Avalara Avalara CloudConnect Operational
Avalara Tax Calculation Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 24, 2019

No incidents reported today.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019
Resolved - All issues resolved.

Any clients experiencing performance degradation or downtime (on Client Data Cluster A01) are all back to normal now. We are continuing throughout the next 48 hours to monitor this environment closely and will alert you as soon as possible if any issues arise. We are also using this time to evaluate & find the root cause and further determine how we could have minimized the impact of such an event occurring in the future.

I sincerely apologize for the trouble this afternoon and will make sure we get to the root of it and mitigate future occurrences of it as the top priority.

Regards,

Ross Overstreet
rosso@rev.io
Chief Technology Officer
Rev.io, LLC
Aug 19, 20:15 EDT
Update - We are continuing to work on a fix for this issue.
Aug 19, 20:08 EDT
Identified - We isolated the issues to clients on the A02 cluster that performed an unplanned reboot. We are diligently investigating and will provide an update as soon as possible.
Aug 19, 14:55 EDT
Investigating - We are currently investigating reports of slow and/or unresponsive client sites and will update here as soon as the issue has been identified.
Aug 19, 14:51 EDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.