Resolved -
This incident has been resolved. The errors in PSA Web were caused by a component release that introduced a missing dependency. A rollback of that release has fully restored service, and PSA Web is now operating normally. A detailed root cause analysis (RCA) will follow. We apologize for any inconvenience.
Jun 9, 15:47 EDT
Investigating -
We are currently investigating reports of errors affecting PSA Web. Our team is actively looking into the issue and we will provide an update as soon as we have more information. We apologize for any inconvenience.
Jun 9, 15:25 EDT
Resolved -
This incident has been resolved. The authentication errors were caused by an expired credential, which has been renewed. We have validated that sign-in to Rev.io PSA is functioning normally. We apologize for the disruption.
Jun 5, 12:33 EDT
Identified -
We have identified the cause of the authentication errors as an issue with an authentication token rotation process, impacting a small subset of users signing in to Rev.io PSA. Our team is implementing a fix and we will share another update shortly.
Jun 5, 09:26 EDT
Investigating -
We are currently investigating a subset of authentication errors affecting Rev.io PSA. Some users may experience intermittent errors when signing in. We are actively investigating and will provide updates as more information becomes available.
Jun 5, 08:53 EDT